When you think of a hotel what sort of images come to mind? Do you think about vast beds draped in cool white linen? Maybe you long for the quietness of a hotel room; a place where you can just relax and call room service when you start to feel peckish? Perhaps you are just an exhausted mom who wouldn’t mind spending a little time in a place you didn’t have to constantly clean up. The point is that hotels are meant to be appealing. They are designed to be a home away from home, right? Well, after reading this list you might just feel differently.
Thanks to forums like Reddit we can finally get an insight into the minds of hotel workers and for this article we’ve decided to showcase their secret confessions. Apps like Whisper have allowed hotel employees to spill the beans anonymously and some of the things they have to say are shocking, to say the least. From the kind of people they have to put up with, to their ways of getting back at rude clients these confessions will make you think twice the next time you check into a hotel.
Here are 15 shocking confessions straight from the mouths of hotel staff:
15. Dealing With Celebrity Demands
Staying at a five-star hotel sounds like a dream to most of us, but an expensive hotel attracts people with a lot of money and as an employee, these are often not the type of people you want to deal with. Now on the positive side working at such a hotel does mean that you stand a good chance of meeting famous people but is that necessarily a good thing?
One anonymous Reddit user recounted his experience of working at a five-star hotel and wasn’t afraid to spill the beans about the famous people he got to meet, such as Sandra Bullock, Jamie Foxx, and George W. Bush. But there was one celeb whose demands dwarfed anything he had ever seen before. The star in question? The Diva Queen herself – Mariah Carey.
According to him, Carey demanded that the hotel empty five rooms for her hair and makeup to be done in, and another ten rooms for her hair and makeup people to stay in. She needed a further five rooms for her clothes plus another ten rooms for her security squad. She also demanded 15 humidifiers for her room, a door with no peep hole, and windows that were blacked out.
14. The Truth About The Bedding
Several hotel employees have confessed that the bedding in hotels is not as clean as you might think. I was always under the impression that the bedding was completely changed after each guest, but apparently, this is not the case in many hotels.
According to these employees, the mattress cover and sheets are the only items that are replaced regularly, but if the duvet cover and the pillowcases look clean they usually stay put and just get a spritz of Febreze. Their advice? Fold that duvet up and put it on the floor or on a chair – and don’t even think about using it.
A few confessions go even further – one employee revealed: “I’m a maid at a hotel and sometimes when I’m feeling lazy, I reuse the sheets on the bed and make them look nice…I always feel bad for the next people….#oops.”
13. Some Hotels Will Cater To Your EVERY Need
So if you book into a prestigious hotel can you expect your every desire to be met? Well, that all depends on where you go. If you land at this hotel in Hong Kong then the answer is a definite yes, especially if you are a VIP.
One hotel employee divulged that ordering “female company” was as easy as ordering food in the hotel he works in. He said, “I work in a 5-star hotel located in central Hong Kong. Yes, we have to comply with any request if the guest is considered a VIP. Not sure if this is interesting to you guys, but we do have contact with locals when prostitution is needed. We simply make a phone call and girls will be delivered faster than pizza”.
12. You Sit On The Chairs At Your Own Risk
Here’s another top tip from the people in the know – don’t sit on the chairs in your hotel room without putting a towel down first. Hotel workers say that people often sit on the chairs naked so unless you want to expose yourself to a host of hidden nasties don’t sit down without covering the seat first.
Here’s a fun story about the sort of previous guests you should be concerned about. When asked about the worst mess she ever had to clean up, one hotel maid recounted the story of a basketball team who checked into a hotel and used one toilet for their number twos all weekend – without flushing. When she arrived, the entire toilet was covered in a mountain of poo. They probably sat on the chairs afterward too, so don’t say you haven’t been warned.
11. They Can Hear When You’re Getting Down And Dirty
Think that the walls in a hotel are soundproof? Think again. Several hotel employees have confessed that they hear people having sex all the time, but obviously, they can’t say anything about it to the guests.
One hotel worker shared her story about a group of swingers that camped out in the hotel she worked in for several nights: “We had a swingers group stay at the hotel for a few nights. They had a rave going on up on the second floor, there were naked people everywhere on the floors, kids were freaked out by it, other guests were complaining. On top of that, families could hear the couples running from rooms and constantly having loud sex”.
10. Why You Should Never Mess With The Front Desk Staff
Now here is another top tip – do not, under any circumstances, annoy the person working at the front desk because they can and will make your stay miserable. These men and women often have to deal with rude and obnoxious people and they have their own ways of getting back at them.
One Whisper user confessed that if guests treat her badly she will “accidentally” charge their credit card more than once for their stay, while another said that her favorite way of retaliating was deactivating the guest’s key card just to inconvenience them.
Being polite isn’t just the decent thing to do, it could also help improve your stay. One front desk clerk said that if clients are nice he will upgrade them or throw in a few extras, but if they are rude he’ll make sure they get a room next to the elevator with no view.
9. She Does What In The Rooms?!
Hotel staff have to deal with the worst side of humanity and sometimes you can’t blame them for trying to even the score a little bit, as unprofessional as that sounds. Dealing with rude, over-entitled, wealthy people all day long can be a bit of a trial, but some hotel employees do take things a little too far…
One hotel maid confessed via Whisper that she loves to play with herself in the rooms she cleans and does so almost every night. Think about that next time you check in.
Another admitted that she likes to take her anger out on guests by weeing in the drinking glasses in their rooms, throwing the urine out, and then drying the glasses and leaving them out for use. So yeah, wash those glasses yourself just to be on the safe side or drink out of the bottle!
8. Employees Confess To Stealing
Now we’re not saying that all hotel employees steal, but it does happen. And some of these employees have used tools like Whisper and Reddit to confess their bad behavior.
One maid confessed that she always goes through guests belongings looking for something to steal, while another said that she will steal whatever she can for her home. So what kind of items are they looking for? One divulged that to cope with her hateful job she began stealing spoons (kind of a weird thing to take but anyway) and currently has a collection of more than 200.
7. Understand The “Do Not Disturb” Sign
You would think using the “do not disturb” sign would be pretty basic but one hotel worker vented about guests who keep the sign up all day and then complain when housekeeping doesn’t tidy their rooms. Imagine having to explain such a simple concept over and over again?
Another employee shared a horror story about what some people can do to a hotel room. This guest stayed in a hotel for a month and, according to the employee, was drunk or high most of the time. He never let housekeeping enter the room once during his stay. When he finally left they entered the room to find a horror show. Every piece of furniture was damaged, the bedding was completely ruined and there was rotting food all over the room. It took the hotel almost a full week to restore all the damage.
6. Don’t Think They Don’t Notice What’s Going On
The staff that work in hotels are observant so don’t think for a minute that your little indiscretions are going unnoticed. You may think that you’re playing it cool, but these guys have seen it all before.
So whether you are booking into a hotel with a co-worker for a little sexy fling or bringing back a person you picked up late at night, be sure that someone sees what you are doing. Acts of infidelity are commonplace in almost every hotel. One Whisper user wrote: “Working at a hotel it is crazy how many married people on business trips with co-workers have sex together when traveling and their spouses have no idea.”
5. Employees Struggle To Deal With Guests (And Who Can Blame Them?)
After reading all these confessions of hotel workers one thing becomes quite obvious: some staff just hate having to interact with the public. Judging by the way they are sometimes treated by guests this shouldn’t really come as a surprise. If you were having to see the worst side of people all the time you’d probably feel the same way. And some of them have developed unique ways of dealing with the constant strain.
“Working at a hotel has taught me only one thing,” a Whisper user wrote, “that you always have to show up half drunk because you are dealing with people who have big wallets and small minds”. Another contributor said that she preferred a more subtle approach: “I deliberately keep the temperature in the lobby freezing to discourage stupid people from hanging around”. So now you know why it’s always so cold down there!
4. Let’s Talk About Hotel Food
For many people, one of the best perks of staying in a hotel is the food, right? Firstly, you don’t have to prepare it yourself and secondly, you don’t have to clean up the mess afterward. And with room service, your cravings can be met with just a simple phone call. What could be better?
Let’s talk about hotel food for a moment. Have you ever considered how many people come into contact with the food you are eating? Most of us try not to think about the people who prepare our food because frankly, we can’t deal with the thought of someone with dirty hands or a runny nose chopping up our salad. When ordering food in a hotel you have to just trust that the establishment is sanitary.
A user on Whisper, who said that he works in room service, confessed that he never brings food for lunch. Instead, he just picks a few morsels off each plate as he delivers it to the room. You’re paying for that by the way.
3. How To Get Free Stuff – Ask The Bellman!
There’s one person everyone tends to forget in a hotel and that’s the bellman. Most of the time people just ignore the person who guides them to their rooms, but they are actually missing out. These are the people to talk to when you need something because they have connections all over the hotel and if you treat them nicely they could hook you up. Here’s what one bellman had to say: “I’m a bellman and valet at a resort. I can give you free water bottles, tampons, valet parking, tours, shuttle rides, reservations, dry cleaning, hell even an upgrade to a better room if you just ASK ME. But no one ever does because they think I’m just a doorman.”
2. How Not To Use The Pool
Most of us assume that working in a hotel is very glamorous and luxurious because of all the classy guests, but what we don’t know is that hotel workers deal with gross situations too. One Reddit user, who goes by the name of hospitalityqueen, made this very clear when she vented about guests who allow their children to run around without nappies. She said that the parents pay no attention when the children leave a mess, leaving the staff to clean it up instead. She also shared a story about a guest who took her toddler into the pool without a swim diaper. As you can imagine the child went to the bathroom in the pool and made a huge mess. And then to make matters even worse, the mom blamed it on the pool staff rather than admit to her own stupidity.
1. There May Just Be Hidden Treasures In Your Room
Hotel maids generally spend less than 15 minutes cleaning each room so quite often employees (and sometimes guests) can find hidden treasures in a room if they take a few minutes to look. One employee said that he went to check on a room that had been vacated with the door left wide open, and found a brown paper bag with $20K inside!
When asked about the craziest things they’ve ever found in rooms, some employees have really funny stories. One of the best ones we found came from the owner of a B&B: “The craziest thing I ever found was an old battered notebook with “Why i love salad” written on the front and then literally 40-80 pages on why salad was amazing. There’d be the occasional suggestion that the author believed salad to be alive in some sense. Looked like it had been written on and off over the course of several years.”
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