Hotels are commercial establishments that provide lodging, meals, and other guest services to travelers who stay for brief periods of times. Most travelers stay in hotels during their trips or vacations. Whether it’s a bed and breakfast or a five-star luxury hotel, these places serve as a home away from home. Since thousands of people from all over the world check in at hotels every year, it really shouldn’t come as a surprise that you’re not the first and only person to be in a room. It’s because the staff have already made their efforts to tidy everything up, leaving no visible traces of its previous occupants behind. Then, this question was posted on Reddit, “Hotel staff of Reddit, what is something that hotels keep from their guests?”
A lot goes on in hotels that the general public doesn’t know about. You might walk in and see a clean room that’s a safe place where you can spend some time in another city or country. But, there are also dirty little secrets that linger in hotels. Have you wondered what hotel employees kept to themselves before social media existed? This list isn’t just about disturbing secrets, but also about practical tips straight from hotel employees about benefits you can get that you probably didn’t know about. These tips may come in handy one day, especially if you’re trying to be careful. After all, most people are grossed out by uninhabitable conditions in public places. Here’s a list of 15 scandalous confessions from hotel employees.
15. Bedbugs Often Travel Around In Luggages
Most, if not all, people have a fear of bedbugs. So, if you’re sleeping somewhere other than home, beware. Bedbug prevalence is on the rise, and hotels and motels are some of their favorite hangouts.
A Reddit user named Kibure wrote about how bedbugs often travel around on luggage. He went on to say, “Most guests don’t seem to notice that. Guests who stay at higher-end hotels often spend more time traveling, and thus have a higher chance of taking bedbugs from hotel to hotel. Not that people staying in lower end hotels don’t travel. I found I had the highest number of business travelers (those who travel around a lot) and vacationers who were doing long-distance traveling when I worked at a mid-range hotel. So it makes sense that the bedbugs would be more at the mid-range hotels than the lower ones.”
14. Water Glasses Aren’t Always Clean
It’s gross how some cheaper, more affordable hotels don’t always clean the water glasses. But, if it’s a five-star hotel like the Marriott, they’d wash their glasses on a regular basis and wrap them in plastic bags to maintain their cleanliness.
A Reddit user named [deleted] posted, “Well, my aunt used to be a maid and she said the grossest thing they would do that she was like WTF? was ‘Do you know the water glasses that are next to the ice chest? They never really take those back to a place to get washed. They just have a rag that they carry to wipe them out with.'”
It’s completely understandable that cheaper hotels have disposable cups that are individually wrapped in sealed plastic, but it’s still gross that staff members would think it’d be acceptable to do such a thing. There are already risks from drinking possibly contaminated water, and like other employees, they should be held accountable for their actions.
13. Duvets Aren’t Meant To Be Slept On
Duvets are soft quilts that are filled with down, feathers, or a synthetic fiber and used instead of an upper sheet and blankets. They may look crisp and spotless, but do you ever wonder if it was laundered before your arrival?
A Reddit user named BayHarbourButcher wrote, “As someone who currently works at a major hotel in a very popular city, I may have seem insight. 1.) the duvet stories are mostly true. If it looks clean and not wrinkled, then it stays without being washed. If there are obvious stains, then it’s removed. 2.) most times you book with a third party (ie Priceline, Expedia, Travelocity), your room type is not guaranteed (unless you pay more) so don’t take it out on the front desk agent. 3.) the most unsanitary thing I’ve found in a room was a pocket vibrator.”
12. Coverlets Aren’t Washed At Times
Coverlets are lightweight, non-reversible bedspreads that are usually quilted or woven. They were classically designed as a decorative layer to go over thicker bedspreads and often have a thin layer of batting, making them appropriate for use as a stand-alone bed covering, depending on the weight. They can also be used as throws on a bed or sofa.
A Reddit user named sassymcfresh wrote, “i’m staying in a hotel right now, too. and i worked at a hotel before. depending on the hotel, they don’t wash the coverlets very often so i never let them touch my face. hotels are kind of gross when you think about it.”
If you think about it, this user is correct to a certain extent. When it comes to hotel bedding, allergens are one of the biggest problems, and they’re closely related to the presence of guests, not the amount of germs. So, you should definitely ditch your bedspread to avoid health issues.
11. Don’t Haggle In Front Of Other Guests
A Reddit user named tenkei made it clear that any haggling or outright complaining you do will likely get you a discount, but there are some exceptions to that rule.
The user said, “Sometimes. If you are a d*ck about it, I am not going to give you anything. There is a fine line between haggling and being an asshole. Pro tip for hagglers, do not try to haggle a lower rate in front of other guests. If I agree to give you a lower rate in front of 10 other people, I’m going to have to give 10 more discounts. Pick your moment and negotiate when nobody else is around.”
We know for a fact that hotel employees are generous, but they don’t want to give tons of discounts. So there’s your soundly advice if you want to haggle in order to receive a lower rate at the hotel you’re staying at.
10. Instagram Items To Get Free Replicas
Who doesn’t love free stuff? Especially when that stuff is coming from a hotel. Right now, technology is making things easier than ever before, so you don’t have to go to great lengths in order to get stuff at no cost.
A Reddit user named Maxesse wrote, “On the other end of the spectrum, something great happened to me. I was staying at a Four Seasons for work, over 4 months, 4 days a week. Around Christmas, I saw they had this huge, gorgeous gingerbread house in the hall, so I took an Instagram of it, as you do (yup, I filtered the sh*t out of it!), and posted it to Twitter. Their Twitter PR team noticed my comment, relayed it to the woman who created those gingerbread houses and made a small one for me to find in my hotel room together with a bottle of bubbly. The house even had a Twitter logo painted on it!”
9. Please Tip Housekeepers On Multiple Night Stays
Hotel maids often provide invisible services during your stay, so they can (and should) be tipped for good service. Also, you should leave a little note that says “Thanks so much for cleaning today!” so housekeeping knows that the money is for them.
A Reddit user named deusahominis shared a piece of advice for incoming hotel guests, “Always tip your housekeeper on multiple night stays, they will remember you and they will pay more attention to your room until you leave.
Never leave your tip with the front desk or another location other than the room because those tips will likely never make it to the housekeepers. Either someone at the front desk will take it, or someone else will take it, and it just doesn’t make it to the housekeeper’s hands that day. And don’t forget to tip every day because the housekeeper on Sunday is probably making the most amount of money since that’s the day where most people check out.
8. Remodels May Not Occur Regularly
Don’t assume that all hotels offered in the location you’re staying at contains safe and handy furniture. Like other properties, you have to do some research before making judgments on them. Just because a hotel is part of a large chain, doesn’t mean it has a higher standard of quality.
A Reddit user named cold_white_silence wrote a comment drawn from experience, “Working night audit at a hotel right now. I believe it is fairly common knowledge that under the beds and the underside of the mattresses never get cleaned (or even checked). Same with behind headboards, under dressers, and other things of that nature. If you stay at a hotel that is not busy at least 60-70% of the year, there is a very good chance it has never been remodeled or deep cleaned. Some basic advice I would give travelers.”
If you’re upset about something, remain calm and inform an employee or its front desk. They’ll appreciate it when a guest is calm and respectful when requesting a discount or refund for a legitimate reason.
7. Make Sure Front Desk Calls Are Legitimate
A particular comment sparked an adequate amount of conversation among hotel employees who were looking for a place to vent their frustrations. The comment read, “I work at the front desk of a fairly large hotel chain…and there’s one thing that comes to mind that should be fairly obvious, but has become a trend as of late at our hotel in particular.”
A Reddit user named Darkstar 81 responded, “My hotel has a phone system with a ‘night mode’ that basically shuts off the answering service that will connect you with rooms. We began using it when we were forwarded an email on new scams a couple weeks ago. I now personally direct your calls at night if you know the first and last name of the guest. Your hotel should do this too.”
Simply put, if you suspect that a phone call from the front desk isn’t actually from the front desk, please make a trip down. Shady people can dial random extensions, get direct room lines, and make victims of you.
6. Freebies Are Based On Politeness
Good manners go a long way. Here are a couple of things you could do on your next excursion that will prove that you’re a respectful person without having to repeat phrases like “your hard work paid off” or “I can tell you really care” over and over again.
A Reddit user named Sergalz recalled, “As a hotel employee, I believe that you were also told to create a ”Wow factor” with guests. On my side, It’s always a pleasure to give away free full breakfast to nice people/couple. I also tend to give more freebies/upgrade when it’s late at night. Oh, and walk-ins, I’d give them everything at 11PM just so they book a room. (That’s actually what my boss wants me to do)”
5. People Who Drive Ordinary Cars Often Tip Valets More
On the average workday, a valet will stand in front of a hotel, collect keys from the drivers, assist with any luggage, and then drive the car to a parking lot (or space) nearby. When the car owner returns, valets head over to retrieve the car and help them inside. That being said, valets must have a valid driver’s license and be quick, courteous, and careful with the cars they drive. Most valets receive tips from drivers, so there’s no specific income that they can accumulate.
A Reddit user named or1on recalled, “I used to be hotel valet. The people that tip the most are the ones driving regular cars, not the nice Porsche.”
Perhaps the drivers who drive ordinary cars that aren’t special (or luxurious) have this important thing called respect, which is sort of forgotten in the modern world. Don’t forget that rich people aren’t always generous tippers.
4. Most Hotels Have A Sh*t List
The Reddit user cold_white_silence had another valid point. Most hotels have a sh*t list, and sometimes they share them with others. The straightforward words of advice were, “Don’t try to screw over a hotel. Don’t skip out on paying or refuse to leave a room. If you have property in a rented room and you do not pay your rent, the hotel is under almost no obligation to let you retrieve your things out of said room. Most hotels have a sh*t list, and sometimes we share them. If you are a big enough prick, there could be dozens if not more hotels that wont rent to you.”
So, if you’re thinking that you can get away with being rude to the hotel staff, think again. It doesn’t matter if you booked an expensive room, they’re going to find ways to get revenge on rude customers such as keybombing, minibar raids, fouling toothbrushes, prank calls, downgrading to a lousy room, and cleaning glasses with furniture polish.
3. Las Vegas Isn’t What You Think
Las Vegas is widely known as a resort city with vibrant 24-hour nightlife scene featuring tons of entertainment options from casinos to shows. What happens in Vegas, stays in Vegas. But, there are some things you don’t want to know about Sin City.
A Reddit user named Elliot82 shared a shocking fact, “I worked at the MGM in Las Vegas for 7 or so years. There are A LOT of people who make Vegas their last wish. There are many, many deaths weekly throughout the 5000-room hotel. Rooms get overbooked and families walk in on dead people and people having s*x. Gypsies put rooms on other people’s credit cards and will have a dozen people in one room. Then, when security comes to take them out, they will have one hiding somewhere in the room to let them in again later. I have seen gypsies strip whole rooms down to the bed frame by taking everything out through the service elevators.”
Every year, desperate men and women travel to the gambling capital to kill themselves. And more than once a month, a visitor commits suicide there, according to Clark County Coroner records dating October of 1998.
2. Some Suicides Are Concealed
Whether you want to believe it or not, there’s a suicide crisis in America. Suicide is the seventh leading cause of death. There are 40,000 suicides annually, yet many Americans shrug when they hear such stories.
A Reddit user named wallofillusion recalled, “I worked at a hotel with a few friends of mine while at university. The biggest thing I found out while working there was that six months previous, a guest had hanged himself in one of the rooms and was found by the cleaner. From what I gather, the hotel was particularly empty at the time anyway, and it was mid-afternoon, so they did their best to keep it quiet. The police arrived with the appropriate people and took away the body without any guest having the faintest idea what was going on. It never even appeared in local news.”
Hotels shouldn’t just be concerned about the property, but also looking after the well-being of each and every guest. Because in the end, it’s not only an act of kindness but also a strategy for preserving a beautiful thing called life.
1. Celebrities Make Outrageous Hotel Demands
Being rich and famous allows you to afford a lot of luxuries, and one of them is being to demand whatever you want.
A Reddit user named i8ureligion said, “I worked at a 5-star hotel for a few years, can’t think of anything u are asking about offhand, but I did get to meet a lot of really famous people (Sandra Bullock, Jessie J, Mariah Carey, George W. Bush, Jamie Foxx, etc.). You know, Mariah Carey made us empty 5 rooms for her hair and makeup to be done in, she had ten rooms rented for her hair and makeup people to stay in, another 10 rooms for her security, and 5 rooms just to hold all her clothes and stuff. Also, we had to black out all her windows, install a door with no peep hole, and put 15 humidifiers in her room.”
Turns out, that’s just the tip of the iceberg when it comes to celebrity hotel demands. There are a ton of other celebrities who have demanded things like a Hennessy and Coke slush machine, a bag of Swedish Fish, and Starbucks.
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