The law firm, Bursor&Fisher, filed a class-action lawsuit (5:21-cv-07109, Almeida v. Apple) regarding the cracking of M1 MacBook and M1 MacBook Pro displays. "The M1 MacBook is defective, as the screens are extraordinarily fragile, cracking, blacking out, or showing magenta, purple and blue lines and squares, or otherwise ceasing to function altogether," state the lawsuit. Surprisingly, facing broken screens, even under warranty, end-users have to pay from $600 to $850 to repair the units - Apple considers the problem 'user error'.
Actually, Apple published a warning on July 2, 2020, about being cautious about closing the unit with anything between the screen and the glass. It means that something higher than 0.1 mm could shatter the screen. Additionally, Apple issued a second notification on August 27, 2021, warning against their laptops with a camera cover, keyboard cover, or palm rest. The law company is sure that it's the way Apple avoids responsibility for the inconveniences. However, it turns out that this problem is not new, and many end-users complain about the cracks that appear with 'no apparent reason'. And, it seems that even after repairs, the problem doesn't disappear.
Bursor&Fisher isn't the first company that faced this issue. Migiaccio&Rathod LLP is investigating it, but it's unclear whether they'll do anything about it. For now, the company has begun to look for the owners of Apple's latest MacBooks with cracked screens to proceed with the legal claims.
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Despite having a reputation for producing high-quality products, Apple faced several serious problems their standing. For example, the company had issues with its butterfly keyboard, which made them return to a modified version of their previous design. Or, there's the famous Flexgate problem that occurred because Apple used flimsy and very thin cables to connect displays to the MacBook Pro bases. As a result, when the display was fully opened, it quickly became damaged and failed due to being pulled tight in such a position. And, obviously, the end-users had to pay $700 for the replacement.
Another example is touch disease that appeared in iPhone 6 and 6 Plus. According to extremetech.com, "The underfill layer underneath the chips that handle the phone's touchscreen degrades over time." Simply put, it causes a 'flickering bar' at the top of the display and an unresponsive touchscreen. The repair cost $149. Well, Apple refused to take responsibility in all cases. Yet, to find out how the new problem will be solved is just a matter of time.
Sources: Extremetech.com, Pcmag.com, Tomshardware.com