Think your job is tough? No doubt we've all had (or currently have!) a job where we talk to customers on a regular basis. With websites such as “Not Always Right” allowing customer service workers to share their stories - and frustrations - we're aware now more than ever that working in any kind of service industry can be a tough break. But believe it or not, there are some industries that take more heat from customers than others. And by heat, we mean serious cursing. Of course, friends and family have no doubt cursed us all at some point and this can on occasion spill over into the impersonal, professional realm - but what if being cursed at happens so often that it may as well be part of your job description?
It’s certainly true that working with customers can be no picnic. Think about the most frustrating thing you've ever experienced with a service or a product when you called the customer service line or help desk. Of course, our concerns are important, but maybe it’s time to spare a thought for the poor schmuck on the other line who's forced to take our flack for a living. Being on the receiving end of angry customers is no walk in the park, and most of the time, you’re being yelled at for something you didn’t even do. But if the money is decent and it pays the bills, there are many who will happily take being cursed at. Hey, better than no job at all right?
According to Marchex research from Marchex Call Analytics, which studied millions of calls to U.S. business over a number of years, there are ten jobs that trigger the most cursing from their customers. The list isn't entirely surprising this time around but no doubt the jobs on this list will evoke numerous - often familiar - highly-charged scenarios. Let's have a little sympathy for the American workers in these 10 oft' targeted industries...
10 Lawn Care – 1 in 271
9 House Cleaning – 1 in 218
8 Heating and Cooling/Pest Control – 1 in 215
7 Storage – 1 in 214
6 Locksmith – 1 in 192
5 Tow Truck – 1 in 159
4 Auto Repair – 1 in 144
3 Cable Providers – 1 in 123
2 Contractors – 1 in 90
1 Satellite TV Providers – 1 in 82
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