Statistics recently poured over and revealed have led experts to discover that around 60% of us aren't tipping our Uber drivers.
The way in which we travel around the world has changed drastically over the last few decades and a lot of fuss has been made about that. Quite rightly too. However, the way in which we travel locally may well have changed even more, and not much fuss has been made about that at all.
We are talking about the introduction and popularization of services such as Uber, Lyft, and Ola. Passengers spent an incredible $50 billion on Uber rides during 2018, according to CNBC. Uber has even been taking a slice of the food delivery pie too via Uber Eats. The company changed the way in which we use taxi services and is now helping reshape the food delivery industry too.
If you like the work Uber is doing, and use their services often, do you tip your drivers? According to a study by the National Bureau of Economic Research, and reported by The Verge, chances are most of you reading this aren't tipping your Uber drivers. The research revealed that almost 60% of people using Uber never leave a tip, and an embarrassing 1% are the only ones that always leave one.
Uber was actually very against adding tipping to its service. Heads at the company believe people discriminate when giving tips, whether they mean to or not. They even cited research which showed that customers discriminate when tipping black people compared to white people, regardless of the ethnicity of the actual tipper. However, since Uber caved and added tipping to its app, drivers in the US and Canada alone have raked in more than $600 million in tips.
A staggeringly high number, but just imagine how high it would be if more of us tipped? The obvious reason why Uber drivers aren't tipped as often as taxi and delivery drivers is we don't have to do it face to face. Since users have to go back into the app after the fact, customers might forget, or simply not want to tip. If we had to hand the money to the driver, it might be a different story.