Uber has recently updated their whole look, but it appears they are still running into some problems, and Uber drivers aren’t happy with after a glitch in the system caused a massive delay in payments.
The problem was first reported on Sept. 14, 2018, and was immediately tended to by employees based at the San Francisco headquarters. According to reports, the issue was not fixed as quick as drivers would have preferred, considering efforts to fix the glitch continued over the course of the weekend. Normally, Uber drivers are paid immediately after a ride is over through the “Instant Pay” feature that Uber offers its drivers.
However, the app had a major problem with this particular feature, causing drivers to not get paid after every drive. Many news outlets attempted to reach out to the drive-hailing company for further information; however, an Uber spokesperson has declined any further comments. As details regarding the glitch go, we are still unaware of what caused the error, when exactly it began and how many drivers this issue affected.
It comes as no surprise that Uber drivers began to take to social media to express their anger towards the situation, claiming they “don’t like working for free,” and how “they need the instant payouts for gas,” reports say. Many drivers rely on the “Instant Pay” feature for various things including petrol! We completely understand the frustration behind many of these Uber drivers and the importance of receiving their share from the ride instantaneously.
Although, when it comes to technology, slips and glitches are sometimes expected, however, according to Global News, this is the first time an error as such has occurred delaying payments to Uber’s employees. According to the Uber website, regular payments that don’t apply to the “Instant Pay” feature occur on Mondays of each week and are reflected latest Thursday evenings.
Drivers insert their banking details, and their pay is directly deposited into their account. As easy as that may sound, it goes without saying that mistakes happen, however, it’s never fun when it is at the expense of the drivers and leaves them in compromising situations. Luckily, the glitch has since been fixed, and the feature is back to working normally.